PRIVACY POLICY
JWIAI LTD
Last updated: 3 March 2026
1. INTRODUCTION
JWIAI ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are a limited company (ltd) (Company number: 16294788). AI agency delivering practical solutions in business, sports, IT, and everyday life.
2. DATA CONTROLLER
The data controller responsible for your personal data is:
JWIAI LTD
167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
Email: office@jwiai.com
Telephone: +48 571992343
For data protection enquiries, please contact us using the details above.
3. PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
Name and contact details; Email address; Phone number; Website browsing behaviour; Device and browser information; Location data; Preferences and interests.
We collect this information when you:
• Contact us via our website, email, phone or in person
• Create an account or register with us
• Make a purchase or enquiry
• Subscribe to our newsletter or marketing communications
• Use our website or services
• Interact with us on social media
4. HOW WE USE YOUR DATA
We use your personal data for the following purposes:
• To provide our products and services to you
• To respond to your enquiries and requests
• To process transactions and send related information
• To send you technical notices and support messages
• To communicate with you about products, services, offers and events (where you have consented or we have a legitimate interest)
• To personalise and improve your experience
• To monitor and analyse trends, usage and activities
• To detect, prevent and address fraud and security issues
• To comply with legal obligations
5. LAWFUL BASIS FOR PROCESSING
We process your personal data on the following legal bases:
• Contract: Processing necessary for the performance of a contract with you, or to take steps at your request before entering into a contract
• Legal obligation: Processing necessary to comply with legal requirements
• Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Consent: Where you have given explicit consent, particularly for marketing communications
6. DATA SHARING
We may share your personal data with:
Analytics providers (Google Analytics, etc.); Website hosting providers.
We will only share your data where necessary for the purposes outlined in this policy and in compliance with data protection law. We require all third parties to maintain appropriate security measures and to process your data only in accordance with our instructions.
We do not sell your personal data to any third party.
7. DATA RETENTION
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.
The retention period depends on the context:
• Transaction records: 6 years for tax and accounting purposes
• Marketing preferences: Until you unsubscribe or withdraw consent
• Website analytics: Typically 26 months
• Customer enquiries: 2 years after last contact
After the retention period, your data will be securely deleted or anonymised.
8. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:
• Secure, encrypted connections (HTTPS) for data transmission
• Password protection and access controls
• Regular security updates and monitoring
• Staff training on data protection
9. YOUR RIGHTS
Under data protection law, you have the following rights:
• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests or for marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 2. We will respond to your request within one month.
10. COOKIES
Our website uses essential cookies necessary for the site to function, plus analytics cookies to help us understand how visitors use our site. Analytics data is anonymised and not used to identify individuals. You can manage your cookie preferences through your browser settings.
11. MARKETING
We will only send you marketing communications if you have given your explicit consent. You can withdraw this consent at any time by contacting us or using the unsubscribe link in our emails.
12. INTERNATIONAL TRANSFERS
We primarily process your data within the UK and European Economic Area. Where we transfer data outside these areas, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.
13. CHANGES TO THIS POLICY
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly.
14. COMPLAINTS
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO. Please contact us in the first instance using the details in Section 2.
15. CONTACT US
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
JWIAI LTD
167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
Email: office@jwiai.com
Telephone: +48 571992343
